Policies
Privacy Policy
1. Who we are
A-TAB Global Informatics Nig Ltd is a company registered in Nigeria with registration number RC 9078604, whose registered office is at 11, Olaoluwa Street, off Dopemu Road, Agege, Lagos State, Nigeria ("we", "us", "our"). We are the data controller for the personal data described in this policy.
We follow the Nigeria Data Protection Act 2023. Where we handle personal data of people in the United Kingdom or European Union, we also follow the UK GDPR and EU GDPR. Contact for privacy questions: enquiries@atabinformatics.info.
2. The short version
- Our software does not send us your data. The A-TAB Spatial Access Analyser and our other desktop tools process your files on your own computer. We do not see the facility, population or other data you analyse.
- Paddle handles online payments. We never receive your card details. If you pay one of our invoices by bank transfer, our bank shows us the payer's name and payment reference.
- We keep only what we need to sell you a licence, support you and meet our legal obligations.
3. What we collect and why
| Data | Where it comes from | Why we use it | Legal basis |
|---|---|---|---|
| Name, email, organisation, country, VAT number, order details, licence key | Paddle, when you buy online; you, when you order a desktop tool or a kit by email, through our contact page or by invoice | To deliver your licence, provide updates and support, and keep business records | Performing our contract with you; legal obligation (tax records) |
| For downloadable products (our kits): name, email, organisation (if given), order number, edition, purchase date, update period and how often each download link was used | Paddle, when you buy online; you, when you order by invoice; our download service | To deliver your copy, its updates and any purchase bonus, and to stop misuse of download links | Performing our contract with you |
| Invoice orders: invoice, payment confirmation (payer name, amount and bank reference), your acceptance of the licence (version and date), delivery and any refund | You; our bank or the payment service named on your invoice | To issue invoices, confirm payment, deliver your copy, record the licence you accepted and handle refunds | Performing our contract with you; legal obligation (tax and accounting records) |
| Messages and files you send to support (for example a self-test log or project file) | You | To answer your question and fix problems | Performing our contract; legitimate interests |
| Name, email and message from our contact form | You | To reply to your enquiry | Legitimate interests; your consent where required |
| Website server logs (IP address, browser type, pages requested and time) | Your browser, via our website host (Netlify). We use no analytics, advertising or tracking cookies | To run the website, keep it secure and fix faults | Legitimate interests |
| Email address for product news | You, if you opt in | To send product updates and offers | Consent; you can unsubscribe at any time |
Support files: project and log files can include folder names and file paths. Please do not send files that contain personal data about other people. We delete support files within 90 days of closing your request.
Your name and order number are written into each copy of our kits that we deliver (in the library page and a licence certificate file), so that the copy shows who it is licensed to.
4. Licence checks
Our desktop tools do not contact us. Any licence key is checked on your own computer: the Software does not send us your key, details of your device or the data you analyse.
5. Who we share data with
- Paddle (Paddle.com Market Ltd, United Kingdom), our reseller and Merchant of Record, which processes your order and payment and is a controller of that data under its own privacy notice.
- Our bank (Zenith Bank PLC, Nigeria) and any payment service named on your invoice, to receive payments and make refunds for orders paid by invoice.
- Our service providers, under contract and only for the services they provide to us: email Namecheap Private Email (Namecheap, Inc., United States), website hosting Netlify (Netlify, Inc., United States), domain name services Wix.com (Wix.com Ltd., Israel) and our download service host PythonAnywhere (PythonAnywhere LLP, United Kingdom, with servers in the European Union).
- Our professional advisers and authorities, where the law requires it.
- We do not sell personal data.
6. International transfers
Some of these providers are outside Nigeria: Paddle and PythonAnywhere in the United Kingdom, Netlify and Namecheap in the United States, and Wix.com in Israel. When we transfer personal data abroad, we rely on safeguards recognised under the Nigeria Data Protection Act 2023 and, where they apply, UK and EU law, such as contractual protections.
7. How long we keep data
| Data | Kept for |
|---|---|
| Order and licence records | 6 years after the purchase, for tax and accounting purposes |
| Invoices, payment confirmations, licence acceptance and delivery records | 6 years after the purchase, for tax and accounting purposes |
| Download link records | 12 months after the link expires |
| Support correspondence | 2 years after your last contact; attached files 90 days after the request is closed |
| Contact form enquiries that do not lead to a purchase | 12 months |
| Marketing list | Until you unsubscribe |
8. Your rights
You can ask us to give you a copy of your personal data, correct it, delete it, restrict or object to how we use it, or move it to another provider. You can withdraw consent at any time. Email enquiries@atabinformatics.info. We will reply within 30 days. Some data must be kept by law, for example tax records.
You can also complain to the Nigeria Data Protection Commission (ndpc.gov.ng), or to the data protection authority in your own country, such as the Information Commissioner's Office in the UK.
9. Security
We protect personal data with appropriate measures, including access controls, encrypted connections and reputable providers. No system is completely secure; if a breach affects you, we will tell you and the authorities as the law requires.
10. Children
Our products are for professional use and are not directed at children. We do not knowingly collect data from children.
11. Changes
We will post any changes on this page and update the date at the top. If changes are significant, we will tell customers by email.